“Your website is down, and it has been for a few days.”
If you own a blog or website, these words can drive a chill down your spine and fill you with a sense of dread.
And they certainly did when a friend said them to me during our Whatsapp chat on that fateful day.
It was during my busiest season, and since I DIY most of my techno stuff, I didn’t feel like spending hours poking around C-panels trying to figure out what the problem may be.
So I tried to contact my website host so that they at least point me in the right direction.
I was still living in Botswana at the time, and so I preferred the ‘chat’ option for such issues (to avoid expensive call charges, and information getting lost in translation).
The long and short of it, my hosting provider had no 24hr chat service.
And for my type of problem, I had to call an office in a nearby country since they didn’t have agents where I was.
$50 dollars later (from the call), and being told to pay more money to upgrade stuff, I made the switch to Siteground, which I’d heard a lot about from different people, but I’d been procrastinating to switch to.
And now that I’ve been with them for a few months, I have a piece of mind, and I’m happy with the service.
My favourite features
They are not joking about being 24/7! Anytime I contacted them, I got assisted, and FAST.
I’d have to wait maybe about 5mins max if there was a pileup of request for services.
And no, I don’t have to make an actual call 🙂
If you crave simplicity and reliability, this aspect offers a peace of mind.
Timezone doesn’t matter much.
When I was a full-time photographer I could anticipate my client’s needs, and offer good solutions based on my experience.
I feel the same way about Siteground tech support, that they know their product so much that they solve problems that even I fail to articulate well sometimes.
Some of my experiences with trying to get tech support with other hosts hadn’t been as smooth – I would lose them in my attempt to explain what the problem was, or they would lose me with the complicated steps.
Techy, website stuff can be intimidating and trying to figure out what all the features do can give you heart palpitations.
I’ve found the Siteground area to be easy on the eye, and really user-friendly.
It has a minimal kind of design, giving your brain space to process the information provided.
Free site migration
Back to my website-is-down story.
I had not slept for days when I contacted Siteground, and I was worried that I would mess up my migration process.
But guess what, they initiated the process for me, simplifying my life and buying me time to catch a nap.
This will probably not mean much if you have a new website, but if you are moving hosts it’s a big deal!
These are just a few of the cool services that come with being part of the Siteground family, there’s so much more that I could talk about.
Now, this wouldn’t be much of a helpful post if I didn’t include how you can get your own hosting with Siteground would it?
Follow these simple instructions below to get set up.
(This post contains some affiliate links for your convenience (which means if you make a purchase after clicking a link, I will earn a small commission which helps keep my blog up and running but it won’t cost you a penny more)
SiteGround has three plans that you can sign up for, but if you are are starting up then I’d recommend the Startup plan.
- The GrowBig plan is a great value for money offer, including the option for multiple websites and the SuperCacher that greatly improves a WordPress and Joomla website speed.
- The GoGeek plan is perfect for people with e-commerce and larger sites, or more geeky development needs like staging and GIT integration.
You will get a discount for signing up through my link. And please note that this discount applies for the time period you choose, as opposed to just the getting a discount if you signup for a longer period, say 2 or 3 years.
With Siteground, you get a discount, no matter how long you sign up for.
When you click to signup, you’ll land on this page.
Click Sign up to get to the one below.
Select StartUp, or whichever plan best suits you.
You can then choose to buy a new domain, or sign up with an existing domain.
If your site is hosted elsewhere don’t worry, this is where Siteground will transfer your site for free!
Also check out: How to register your domain name with Namecheap
Once you’ve completed the steps above, then make your payment on a screen similar to this one below.
You’ll get a confirmation email if your sale has been successful.
Congratulations, you are on your way to having your website/blog getting set up right, and a peace of mind is priceless!
Have any questions? Or a horror hosting story to share? Leave a comment and let me know below!